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Compliment of the week – 5 June 2020

Every single staff member at Western Health – either directly or indirectly, whether clinical staff, non-clinical staff or volunteer - makes a contribution every day to supporting the provision of Best Care and the best experience for our patients. Compliments are real examples of our staff providing Best Care. Through our 'compliment of the week' we acknowledge staff who successfully translate our Vision of delivering Best Care into day-to-day behaviours.

 

Our vision of Best Care is to provide person-centred, co-ordinated, right and safe care for every patient, every time, everywhere.  Delivering Best Care within the complexity of our health system is not always easy.  We would like to recognise the provision of Best Care by Blake Aston, a nurse working at Footscray Ward 2C, and share this note of appreciation provided by the daughter of a patient recently cared for by Blake.

My father has been unwell with multiple difficulties surrounding Diabetes / Kidney Functionality / Infections / and amputations of toes during his stays at the hospital.

During my whole time of being at the hospital, I had never heard my father sound so unsure, confused and down in the dumps as I had heard him on Saturday 16th May. After speaking with my father at approximately 7pm, I was concerned and I felt I needed to call the Ward and speak with his nurse – Blake.

I have never felt so calm, comfortable and down to earth and a lot more at ease after speaking with Blake. My father is one to not make a fuss, didn’t want to annoy the nurses as they sounded busy and will just sit there and not complain. Blake immediately went in after I had told him my concerns and assisted my father in every single way.

Healthcare workers are never ever given the praise that they deserve, especially in the current situation we are all facing to date. Therefore, I felt it necessary for me to ensure that I raise my appreciation for Blake’s help and support during this time. He is a true asset to Western Health and I would really love for him to be acknowledged and for my appreciation to be passed on.

It’s so easy for people to complain, but no where near enough people take the time to praise those who help us the most… And for that, Blake was a god send during these difficult times of my father’s health and the unknown. We only lost my brother a few years ago in your ICU ward, and Blake was so calming, understanding and supportive of my emotional phone call (a twin mum on limited sleep) and for that I cannot thank him enough.

Blake is amazing. I wish him all the best in his future healthcare endeavours.