Compliment of the Week – 9 October 2020

Every single staff member at Western Health – either directly or indirectly, whether clinical staff, non-clinical staff or volunteer - makes a contribution every day to supporting the provision of Best Care and the best experience for our patients. Compliments are real examples of our staff providing Best Care. Through our 'compliment of the week' we acknowledge staff who successfully translate our Vision of delivering Best Care into day-to-day behaviours.


Our vision of Best Care is to provide person-centred, co-ordinated, right and safe care for every patient, every time, everywhere.  Delivering Best Care within the complexity of our health system is not always easy.  We would like to recognise the provision of Best Care by Western Health staff working at Footscray Hospital.  We share these words sent to us by Nino in early October, thanking Western Health staff for the care they provided.

Recently I was both an outpatient and inpatient at your Hospital.

I write to compliment you on the excellent staff at your hospital. I know that people are quick and
anxious to complain but very few write to send compliments.

From my initial attendance at ER, to review in your Orthopaedic Fracture, Plaster cast, Elective surgery
and post operative ward staff, the service has been first rate from the orderlies who wheeled me around
to the nurses and medical staff, I could not fault in any way the quality of service I received.

Many complain about the current public health system, but I can only lavish praise on your hospital and
all its staff. This a credit to all from the highest level of management to each staff member.

I do not propose to highlight any individuals so as not to detract from those that I do not mention as
they all deserve praise.

I would be pleased if you would convey my thanks to all your staff at Western Health – Footscray.

Yours faithfully,