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COMPLIMENT OF THE WEEK – 9 APRIL 2021

Every single staff member at Western Health – either directly or indirectly, whether clinical staff, non-clinical staff or volunteer - makes a contribution every day to supporting the provision of Best Care and the best experience for our patients. Compliments are real examples of our staff providing Best Care. Through our 'compliment of the week' we acknowledge staff who successfully translate our Vision of delivering Best Care into day-to-day behaviours.

 

Our vision of Best Care is to provide person-centred, co-ordinated, right and safe care for every patient, every time, everywhere.  Delivering Best Care within the complexity of our health system is not always easy.  We would like to recognise the provision of Best Care by staff working in the Footscray Hospital Cardiac Care Unit at Western Health.

 

I’m writing to express my gratitude for the care I received from the moment I was admitted to the time I left 4 days later.

I was particularly impressed with nursing staff. I was under the care of Reem, Alissa, Li and Lin. The fact that remember their names 4 days after being discharged says something in itself.

Each of them were knowledgeable, caring, professional and dedicated.

They weren’t clones of each other, rather they all exhibited different strengths and combined were the perfect team.

I would be grateful if you could convey my sentiments to them.