Every single staff member at Western Health – either directly or indirectly, whether clinical staff, non-clinical staff or volunteer - makes a contribution every day to supporting the provision of Best Care and the best experience for our patients. Compliments are real examples of our staff providing Best Care. Through our 'compliment of the week' we acknowledge staff who successfully translate our Vision of delivering Best Care into day-to-day behaviours.


Our vision of Best Care is to provide person-centred, co-ordinated, right and safe care for every patient, every time, everywhere.  Delivering Best Care within the complexity of our health system is not always easy.  We would like to recognise the provision of Best Care by the Sunshine Hospital Cardiac Care Unit, and we share the words of praise from Steven about the care he received. 


Good morning Western Health,

I would like to say thank you so much to all the staff members at Sunshine Hospital.

I was admitted at August 31 with chest pains, and placed in a bed on Level 2.

I had a stent put in the next day.

I am so grateful to all the staff for all there caring service.

It’s bitter sweet, with everyone wearing masks due to COVID, I feel sad that I will never be able to recognise any of the people who were so helpful and caring towards me, plus they could not see my smiles towards them.

Thank you so much to the Sunshine Hospital for saving my life.

Kind Regards,