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Compliment of the Week – 8 January 2021

Every single staff member at Western Health – either directly or indirectly, whether clinical staff, non-clinical staff or volunteer - makes a contribution every day to supporting the provision of Best Care and the best experience for our patients. Compliments are real examples of our staff providing Best Care. Through our 'compliment of the week' we acknowledge staff who successfully translate our Vision of delivering Best Care into day-to-day behaviours.

 

Our vision of Best Care is to provide person-centred, co-ordinated, right and safe care for every patient, every time, everywhere.  Delivering Best Care within the complexity of our health system is not always easy.  We would like to recognise the provision of Best Care by staff working at Sunshine Hospital Radiology.  We share these words sent to us by Diane as she reflects on her recent episode of care.  

I would like to express my thanks for my great experience on Sunday 6th December at 1.15pm.

The two MRI technicians, Janet and Sebastian, were professional as well as caring and worked really hard to provide me with the safety that I required as my first MRI there three years ago was such a traumatic experience.

Please let the MRI Manager know how happy I was with my appointment. It’s important great technicians such as Janet and Sebastian are acknowledged.

Thanks,

Diane