Every single staff member at Western Health – either directly or indirectly, whether clinical staff, non-clinical staff or volunteer – makes a contribution every day to supporting the provision of Best Care and the best experience for our patients. Compliments are real examples of our staff providing Best Care. Through our ‘compliment of the week’ we acknowledge staff who successfully translate our Vision of delivering Best Care into day-to-day behaviours.
Our vision of Best Care is to provide person-centred, co-ordinated, right and safe care for every patient, every time, everywhere. Delivering Best Care within the complexity of our health system is not always easy. We would like to recognise provision of Best Care by the staff of the Emergency Department at Williamstown Hospital. We share the words of appreciation from a patient, reflecting the care provided during their recent admissions.
I have to pass on, I attended Williamstown Hospital Saturday night with bursitis and again on Sunday morning for AB drip. The staff were amazing, nurses brilliants, doctors lovely, I had the best experience, they were all so caring and beautiful. We are in good hands in this community. Thank you all so much, you are all brilliant at your work.