Compliment of the week – 7 August 2020

Every single staff member at Western Health – either directly or indirectly, whether clinical staff, non-clinical staff or volunteer - makes a contribution every day to supporting the provision of Best Care and the best experience for our patients. Compliments are real examples of our staff providing Best Care. Through our 'compliment of the week' we acknowledge staff who successfully translate our Vision of delivering Best Care into day-to-day behaviours.


Our vision of Best Care is to provide person-centred, co-ordinated, right and safe care for every patient, every time, everywhere.  Delivering Best Care within the complexity of our health system is not always easy.  We would like to recognise the provision of Best Care by Western Health staff working in the Sunshine Hospital Emergency Department.  We share this note of appreciation provided by Michael at the end of July 2020.

Hi there,

I recently visited Emergency at Sunshine Hospital with chest pains. In these challenging times and without a floater this magnificent group of people who looked after me did so with fantastic professionalism, efficiency and above all with a positive attitude and a smile on their faces. I can’t commend these hard working people high enough. Right from the triage nurse, the attending nurse, the doctor, the ALS, the radiographer and orderlies. All treated me with respect and a great attitude. 

Please pass this on to these wonderful people. Keep flying.