COMPLIMENT OF THE WEEK – 5 November 2021

Every single staff member at Western Health – either directly or indirectly, whether clinical staff, non-clinical staff or volunteer - makes a contribution every day to supporting the provision of Best Care and the best experience for our patients. Compliments are real examples of our staff providing Best Care. Through our 'compliment of the week' we acknowledge staff who successfully translate our Vision of delivering Best Care into day-to-day behaviours.


Our vision of Best Care is to provide person-centred, co-ordinated, right and safe care for every patient, every time, everywhere.  Delivering Best Care within the complexity of our health system is not always easy.  We would like to recognise the provision of Best Care by the Sunshine Hospital Emergency Department, and we share the words of appreciation from Paul for the care his wife received. 

Hello Western Staff,

My wife Rita was admitted to your Sunshine Emergency Department yesterday and released about 10pm last night.

I wish to express my sincerest thanks to all of your expert, kind, wonderful, considerate doctors, nurses and staff who treated Rita for a chest infection.

She had not slept or eaten for 5 days. She slept 10 hours last night at home and is starting to eat cereal, porridge and toast. A great start.

Thank you, you are all the best.