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Compliment of the week – 4 September 2020

Every single staff member at Western Health – either directly or indirectly, whether clinical staff, non-clinical staff or volunteer - makes a contribution every day to supporting the provision of Best Care and the best experience for our patients. Compliments are real examples of our staff providing Best Care. Through our 'compliment of the week' we acknowledge staff who successfully translate our Vision of delivering Best Care into day-to-day behaviours.

 

Our vision of Best Care is to provide person-centred, co-ordinated, right and safe care for every patient, every time, everywhere.  Delivering Best Care within the complexity of our health system is not always easy.  We would like to recognise the provision of Best Care by Western Health staff working on Sunshine Ward 2A, and in particular George (2A nurse).  We share these words recently sent to us by Dilek.

My uncle came into Sunshine Hospital on the 25th August.  He was a palliative patient and unfortunately passed away on the 30th August.

The nurse looking after us was George. I cannot put into words how happy I am that it was he who we dealt with at these hard times. His energy, care and warmth was another level. I have never met a nurse like him. He has done everything in his power to make this time as easy as it can be for me and my family.

His communication and understanding on the matter was very clear and never gave us a negative response. He always approached me with a big smile and didn’t get tired of us for one minute. He was always quick to respond, and very quick to act in the time of need.

There is so much that can be learnt from George and the way that he does his job and the passion that he puts into everything that he does. I cannot thank him and our doctor enough for there efforts and support during the 5 days that we were in your ward.

Please believe me when I say, the passing of my uncle would have been very hard on myself if I did not have George standing by me until the very end, he did do everything that could be done and also had amazing respect for our beliefs after my uncle’s passing. His level of nursing has given me amazing lessons as I will be a student nurse myself in October. I hope that one day I will have an opportunity to work with this amazing person.

If there is anything that I can ever say or do for him to be in a better position of his Job please because he deserves every appreciation that he can get.

Also with Ellie our student nurse. She was very kind and understanding and she is very lucky to have a person like George showing her insides of nursing.

Many Regards,

Dilek