Every single staff member at Western Health ā€“ either directly or indirectly, whether clinical staff, non-clinical staff or volunteer - makes a contribution every day to supporting the provision of Best Care and the best experience for our patients. Compliments are real examples of our staff providing Best Care. Through our 'compliment of the week' we acknowledge staff who successfully translate our Vision of delivering Best Care into day-to-day behaviours.


Our vision of Best Care is to provide person-centred, co-ordinated, right and safe care for every patient, every time, everywhere.  Delivering Best Care within the complexity of our health system is not always easy.  We would like to recognise the provision of Best Care by our staff working in, and supporting, the Sunshine Vaccination Hub, and share the words of appreciation we received from Justin.

To whom it may concern,

Iā€™m not one that would usually leave feedback, good or bad.

I came to the vaccination hub on Sunday afternoon for the vaccine, dreading it and expecting a 4 hour wait. To my surprise I was in and out in 80 minutes and was blown away by the set-up, process, and professionalism by all staff, including the security.

Staff are rarely appreciated, especially doing this type of work. I just wanted to say thank you and congratulations on supplying such amazing service to the community in these troubling times.

All the best!