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Compliment of the Week – 4 December 2020

Every single staff member at Western Health – either directly or indirectly, whether clinical staff, non-clinical staff or volunteer - makes a contribution every day to supporting the provision of Best Care and the best experience for our patients. Compliments are real examples of our staff providing Best Care. Through our 'compliment of the week' we acknowledge staff who successfully translate our Vision of delivering Best Care into day-to-day behaviours.

 

Our vision of Best Care is to provide person-centred, co-ordinated, right and safe care for every patient, every time, everywhere.  Delivering Best Care within the complexity of our health system is not always easy.  We would like to recognise the provision of Best Care by Leanne Ryan, a staff member in Health Information Services.  We share these words sent to us by Rachel, a Social Worker from Melbourne Health, in recognition of Leanne’s willingness to go beyond expectations to assist and enhance the provision of Best Care. 

Hello,

I wanted to express my thanks to Leanne Ryan and have her assistance recognised by her seniors.

Today I tried to contact the social work department at Western health, in regard to a patient I am currently supporting at the Royal Melbourne Hospital. Establishing this communication between RMH and Western Health social workers was in the best interests of the patient’s continued care. Unfortunately the switchboard advised that they could not put me through to the “social work department”, instead I needed the name of a specific social worker, which I did not have.

Given the importance of this communication, the switchboard operator put me through to medical records to see if they could help in any way. I was then put in touch with Leanne Ryan from Medical Records and she went above and beyond in guiding me through a process which ultimately led to me being linked in with the social worker from Western Health who had most recently worked with the patient.

Without Leanne’s willingness to go above and beyond in her role and to demonstrate such patience with my query, the care needs for this patient would have been much more challenging to meet, impacting on both our healthcare services and the outcomes for this patient.

Please pass on my thanks to Leanne.

Best wishes,

Rachel