Compliment of the week – 3 July 2020

Every single staff member at Western Health – either directly or indirectly, whether clinical staff, non-clinical staff or volunteer - makes a contribution every day to supporting the provision of Best Care and the best experience for our patients. Compliments are real examples of our staff providing Best Care. Through our 'compliment of the week' we acknowledge staff who successfully translate our Vision of delivering Best Care into day-to-day behaviours.


Our vision of Best Care is to provide person-centred, co-ordinated, right and safe care for every patient, every time, everywhere.  Delivering Best Care within the complexity of our health system is not always easy.  We would like to recognise the provision of Best Care by a nurse working at Sunshine Hospital Ward 2A, Louisa Magboo.

I was a patient of Ward 2A between the dates 11 – 15 June, 2020.

I’d just like to say a big thank you to the nurse who has taken care of me the most in these past few days. Her name is Lou. She is an amazing nurse that has made me feel comfortable by acting so friendly towards me. She treats me like her own son and it is very heart-warming. She is what I imagine an ideal nurse to be like and I appreciate everything she has done for me.

I’d also like to thank all the other nurses and doctors who have looked out for me. Although it is a shame that I did not get to properly interact with them and learn all their names, it is clear that they are all serious about their job and try their best to provide the highest quality of care possible.

Overall, my stay at the hospital has been a very pleasant experience and I wish everyone well.