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COMPLIMENT OF THE WEEK – 29 October 2021

Every single staff member at Western Health – either directly or indirectly, whether clinical staff, non-clinical staff or volunteer - makes a contribution every day to supporting the provision of Best Care and the best experience for our patients. Compliments are real examples of our staff providing Best Care. Through our 'compliment of the week' we acknowledge staff who successfully translate our Vision of delivering Best Care into day-to-day behaviours.

 

Our vision of Best Care is to provide person-centred, co-ordinated, right and safe care for every patient, every time, everywhere.  Delivering Best Care within the complexity of our health system is not always easy.  We would like to recognise the provision of Best Care by the Social Work Team at Footscray Hospital, and we share the words of appreciation from Hanna. 

Dear Western Health,

I am a Child Protection Practitioner. I wanted to provide some feedback about the wonderful work of the Social Work team at Footscray Hospital, in particular Keziah and Mike.

Their open and regular communication with myself to manage a complex case allowed for our team to be able to ensure safety for 3 vulnerable young children.

I wanted to provide this feedback to ensure they are aware of how much their hard work is appreciated, in particular by Child Protection, and hope to continue to foster this great working relationship.

Kind regards, Hanna