Compliment of the Week – 29 January 2021

Every single staff member at Western Health – either directly or indirectly, whether clinical staff, non-clinical staff or volunteer - makes a contribution every day to supporting the provision of Best Care and the best experience for our patients. Compliments are real examples of our staff providing Best Care. Through our 'compliment of the week' we acknowledge staff who successfully translate our Vision of delivering Best Care into day-to-day behaviours.


Our vision of Best Care is to provide person-centred, co-ordinated, right and safe care for every patient, every time, everywhere.  Delivering Best Care within the complexity of our health system is not always easy.  We would like to recognise the provision of Best Care by Emma, a nurse working on Footscray Hospital Ward 3B.  We share these words sent to us by one of the GEM doctors following the patient’s daughter highlighting her appreciation of the care Emma provided to her mother.

‘Nurse Emma was so lovely and gentle with mum. I could just kiss her’