Every single staff member at Western Health – either directly or indirectly, whether clinical staff, non-clinical staff or volunteer - makes a contribution every day to supporting the provision of Best Care and the best experience for our patients. Compliments are real examples of our staff providing Best Care. Through our 'compliment of the week' we acknowledge staff who successfully translate our Vision of delivering Best Care into day-to-day behaviours.


Our vision of Best Care is to provide person-centred, co-ordinated, right and safe care for every patient, every time, everywhere.  Delivering Best Care within the complexity of our health system is not always easy.  We would like to recognise the provision of Best Care by Social Worker, Sonia and her trainee and share the words of recognition we received from Christopher.

Just to let you know about the outstanding service that Sonia and her trainee gave to us in relation to the NDIS and other available services. Nothing was too much trouble and she got us through a very challenging system. We were impressed with the time she put in and the efficient way that it was followed up.

A rare outcome in today’s world! 

Please pass this on to Sonia and her student. We wish her all the best. She is a valuable asset to Western Health.

Many thanks,