Compliment of the Week – 28 August 2020

Every single staff member at Western Health – either directly or indirectly, whether clinical staff, non-clinical staff or volunteer - makes a contribution every day to supporting the provision of Best Care and the best experience for our patients. Compliments are real examples of our staff providing Best Care. Through our 'compliment of the week' we acknowledge staff who successfully translate our Vision of delivering Best Care into day-to-day behaviours.


Our vision of Best Care is to provide person-centred, co-ordinated, right and safe care for every patient, every time, everywhere.  Delivering Best Care within the complexity of our health system is not always easy.  We would like to recognise the provision of Best Care by Western Health staff working on Footscray Hospital Ward 3 East.  We share this note of appreciation provided by Aishah. 

Thank-you from my deepest heart.

Thank-you for having patience and dealing with me before and after my operation.

Thank-you for pushing and encouraging me to do more when I didn’t feel like it.

Thank-you for cleaning my mess and for answering my call bells.

Thank-you for making my stay pleasant.

Jaymee- thank-you for your care on my first day, before the operation.  You made me feel at ease and you know my veins too well.

Dani- thank-you for your care and constant assistance to my every needs. 

Lauren – thank-you for your regular assistance overnight and for making me feel comfortable.

Lizzy – thank-you for encouraging me to move, even when it was hard for me.

Navi – thank-you for your patience, dealing with my needs.

I might have forgotten some names, however, I would like to thank-you all for your care.

I was also a nurse before so I understand the tiredness and frustrations you feel and I thank-you all for being so professional and always kind.

You made my first operation ever feel like I was on holiday that involved constantly being monitored and cared for.

Thank-you for sharing jokes and laughing with me.

Thank-you for chatting with the lonely and sick me.

Thank-you for making me feel better, ease my pain, worries and frustrations.

A really big thank-you from me to you.

The nurses on 3 East are amazing and awesome!