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Compliment of the Week – 27 November 2020

Every single staff member at Western Health – either directly or indirectly, whether clinical staff, non-clinical staff or volunteer - makes a contribution every day to supporting the provision of Best Care and the best experience for our patients. Compliments are real examples of our staff providing Best Care. Through our 'compliment of the week' we acknowledge staff who successfully translate our Vision of delivering Best Care into day-to-day behaviours.

 

Our vision of Best Care is to provide person-centred, co-ordinated, right and safe care for every patient, every time, everywhere.  Delivering Best Care within the complexity of our health system is not always easy.  We would like to recognise the provision of Best Care by the Sunshine Hospital 2F team.  We share these words sent to us by John, providing an example of how the compassion and communication skills our staff enhance the provision of Best Care. 

Dear Sir/Madam,

I recently had the misfortune of having a heart attack. I was then fortunate to end up in the Cardiology ward at Sunshine Hospital.

The nursing staff are incredible! They all smile, laugh, and most importantly, make you feel important. They come across as extremely knowledgeable, helpful and patient. Can you please pass on my thanks and gratitude to this fantastic team. They do your hospital proud.

Regards

John