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COMPLIMENT OF THE WEEK – 26 November 2021

Every single staff member at Western Health – either directly or indirectly, whether clinical staff, non-clinical staff or volunteer - makes a contribution every day to supporting the provision of Best Care and the best experience for our patients. Compliments are real examples of our staff providing Best Care. Through our 'compliment of the week' we acknowledge staff who successfully translate our Vision of delivering Best Care into day-to-day behaviours.

 

Our vision of Best Care is to provide person-centred, co-ordinated, right and safe care for every patient, every time, everywhere.  Delivering Best Care within the complexity of our health system is not always easy.  We would like to recognise the provision of Best Care by the Medical Imaging Team at Sunshine Hospital, and we share the words of appreciation from Kaylene regarding the care she received. 

I recently underwent an MRI at Sunshine Hospital.

All doctors, nurses & medical staff were absolutely amazing.

I know they have been through so much with COVID but they took so much time to help and care for me. I know I was only there for an MRI, but I was so anxious before hand, and their support was really appreciated.

I am unable to remember all names. Kellie was my main nurse & she was exceptional. I thank her so much for putting me at ease during the process.

Thank you to all the staff very grateful for what you did for me.

Please take care, you have all been doing an amazing job. Thank you.

-Kaylene.