Compliment Of The Week – 26 March 2021

Every single staff member at Western Health – either directly or indirectly, whether clinical staff, non-clinical staff or volunteer - makes a contribution every day to supporting the provision of Best Care and the best experience for our patients. Compliments are real examples of our staff providing Best Care. Through our 'compliment of the week' we acknowledge staff who successfully translate our Vision of delivering Best Care into day-to-day behaviours.


Our vision of Best Care is to provide person-centred, co-ordinated, right and safe care for every patient, every time, everywhere.  Delivering Best Care within the complexity of our health system is not always easy.  We would like to recognise the provision of Best Care by staff working in the Diabetes Team at Western Health.

Hi Cheryl,

I just wanted to drop you a short email to say how exceptional Lay has been with me and my son Dean.  I just could not find a diabetes care plan for an adult with Type 2 diabetes, and because he accesses Respite care in order for me to have some time out, this became a huge problem as they cannot have him if he does not have a plan.  What I needed was a template so that our Doctor could fill in the blanks when needed e.g. change of meds. etc. 

Lay has been so helpful and came through with the goods, if she said she was going to do something, she actually did it. 

I do hope the Diabetes Team will, in the near future, come up with a template for Adults who may be in care, or have multiple disabilities like my son (who is non verbal too) and cannot care for themselves.  Something similar to an Epilepsy Management plan.  It would be extremely helpful to carers to be able to access this through our Diabetes nurse or even as a resource through Western Health.  Something which I found to be lacking even through NDSS and Diabetes Australia websites.

In the meantime, please pass on our thanks to Lay.

Kind regards,

Carmen and Dean