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Compliment of the week – 26 June 2020

Every single staff member at Western Health – either directly or indirectly, whether clinical staff, non-clinical staff or volunteer - makes a contribution every day to supporting the provision of Best Care and the best experience for our patients. Compliments are real examples of our staff providing Best Care. Through our 'compliment of the week' we acknowledge staff who successfully translate our Vision of delivering Best Care into day-to-day behaviours.

 

Our vision of Best Care is to provide person-centred, co-ordinated, right and safe care for every patient, every time, everywhere.  Delivering Best Care within the complexity of our health system is not always easy.  We would like to recognise the provision of Best Care by Dr Elizabeth Dapiran and the Western Health Aged Care Liaison Service.

On behalf of the team at Springtime, we would like to thank Dr Elizabeth Dapiran and the Western Health Aged Care Liaison Service for aide with our consumers.  It is a pleasure to be able to work with her.

Her efforts of looking after the patient holistically is really outstanding, in particular in relation to this instance with our recently deceased consumer.  

We initially received a patient from hospital with a very mentally unprepared family.  Thinking their mum would recover and walk again.  Dr Elizabeth took time and effort to explain to the family and talk to them about the outcome possibilities and trajectory she was headed to.  Which had greatly helped to mentally prepare the family for the inevitable.

Her patience and patient/family education had provided the family with information to mentally prepare themselves for what was coming as they weren’t ready to hear this from the nursing staff nor from the hospital previously.  With her partnership, the patient’s family was able to come to terms with the event, and though still in grief, was more prepared.

If Dr Elizabeth had not taken the time to review, recommend to adjust and speak with the family, we would have had a very different outcome when the consumer declined and passed on.

We are grateful for the opportunity to be able to work with Dr Elizabeth and look forward to continued partnership with care of patients with her as well as the Aged Care Liaison Service.

Thank-you,

Clinical Care Manager, Springtime