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Compliment of the Week – 26 February 2021

Every single staff member at Western Health – either directly or indirectly, whether clinical staff, non-clinical staff or volunteer - makes a contribution every day to supporting the provision of Best Care and the best experience for our patients. Compliments are real examples of our staff providing Best Care. Through our 'compliment of the week' we acknowledge staff who successfully translate our Vision of delivering Best Care into day-to-day behaviours.

 

Our vision of Best Care is to provide person-centred, co-ordinated, right and safe care for every patient, every time, everywhere.  Delivering Best Care within the complexity of our health system is not always easy.  We would like to recognise the provision of Best Care by staff working in Birthing, Joan Kirner Women’s & Children’s.  We share these words sent to us by a proud husband and new father, in appreciation of the care provided during the arrival of their healthy baby girl.

Hello All,

My wife delivered a healthy baby girl last month on 10th January 2021 at Joan Kirner Women’s and Children’s. I have been meaning to write this email ever since, but I was unable to find time amidst all the craziness that follows after a newborn’s arrival at home. 

We are both extremely grateful to all the wonderful Midwives, Doctors, Obstetricians and everyone else who was directly or indirectly involved in bringing our baby girl safely into this world. My wife had a rather complicated delivery, not to mention an extremely long and painful labour. As a husband and a new father, I sincerely thank the medical team who managed to save my wife’s life. They are no less than superheroes for me! 

Additionally, I would like to mention that all the facilities at the hospital were top notch, the rooms and buildings were very clean and hygienic and the staff were amazing.

Please send our special regards to the incredible midwives! They are simply awesome! To sum it up, we feel we could not have asked for a better hospital for our child’s birth. In my experience, if something sounds too good to be true, IT IS too good to be true! But I can say Joan Kirner Hospital has proven to be an exception to this rule. I will never forget that in my life. 

Last but not the least, just feeling gratitude is not enough. My wife lost a significant amount of blood that day and was given many blood transfusions. Without those noble people who selflessly donated their blood, she would not be alive today. So, we have decided to become regular blood donors as a way to give back to the society.

Keep doing the amazing work you are doing!