Back
News

COMPLIMENT OF THE WEEK – 25 March 2022

We would like to recognise provision of Best Care by the staff of 2E at Footscray Hospital

 

Every single staff member at Western Health – either directly or indirectly, whether clinical staff, non-clinical staff or volunteer – makes a contribution every day to supporting the provision of Best Care and the best experience for our patients. Compliments are real examples of our staff providing Best Care. Through our ‘compliment of the week’ we acknowledge staff who successfully translate our Vision of delivering Best Care into day-to-day behaviours.

Our vision of Best Care is to provide person-centred, co-ordinated, right and safe care for every patient, every time, everywhere.  Delivering Best Care within the complexity of our health system is not always easy.  We would like to recognise provision of Best Care by the staff of 2E at Footscray Hospital. We share the words of appreciation from Andrew, reflecting the care provided to him during his recent hospital stay.

I would just like to have my deepest thanks passed on to all those who cared for me at Footscray Hospital between the 20th and 22nd of February. The team provided professional and appropriate treatment in a very caring and compassionate manner. Everyone from ward nurses, pain doctors, trauma surgeons, urologists and imaging team were always clear with what they were planning to do and equally provided very good insights as to the reasons for the choices in treatment. Any questions I had were met with a smile and the teams would take time to answer the query without getting offended or defensive. In what was a very busy and challenging time for the hospital with elective surgery returning, Footscray Hospital met the challenge and provided me what could only be called world class health care. Thank you and it was very humbling to be treated by such a talented and caring group of professionals.