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COMPLIMENT OF THE WEEK – 22 October 2021

Every single staff member at Western Health – either directly or indirectly, whether clinical staff, non-clinical staff or volunteer - makes a contribution every day to supporting the provision of Best Care and the best experience for our patients. Compliments are real examples of our staff providing Best Care. Through our 'compliment of the week' we acknowledge staff who successfully translate our Vision of delivering Best Care into day-to-day behaviours.

 

Our vision of Best Care is to provide person-centred, co-ordinated, right and safe care for every patient, every time, everywhere.  Delivering Best Care within the complexity of our health system is not always easy.  We would like to recognise the provision of Best Care by the staff working in Joan Kirner Women’s and Children’s, and we share the words of appreciation reflecting a positive birthing experience. 

Dear Joan Kirner Staff,

I just wanted to give you feedback about my experience at Joan Kirner Hospital Sunshine.

I was admitted because my water broke very early. During the most difficult time in my life I met all wonderful staff at 7 and 3 floor.

I was transferred to 3rd floor for labour.  I was terrified to give birth, with pain, emotions .. The midwife in the morning, lovely girl made me and my husband feel comfortable. Rebecca was there this afternoon shift. I cannot describe how helpful, supportive and respectful she was.

She did not panic when something went wrong, she managed everything very well. So kindly explained everything – thank you Rebecca.

I would also like to say thank you to all the midwives who came in to help – they were all amazing.

Hannah took over for the night also did an amazing job -ran to help before she even started her shift!

I stayed at the hospital 5 days – all doctors, midwives, and support staff were lovely.

Well done people!!

Keep up the great work

Thank you

Kind Regards,

AT