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Compliment of the Week – 22 January 2021

Every single staff member at Western Health – either directly or indirectly, whether clinical staff, non-clinical staff or volunteer - makes a contribution every day to supporting the provision of Best Care and the best experience for our patients. Compliments are real examples of our staff providing Best Care. Through our 'compliment of the week' we acknowledge staff who successfully translate our Vision of delivering Best Care into day-to-day behaviours.

 

Our vision of Best Care is to provide person-centred, co-ordinated, right and safe care for every patient, every time, everywhere.  Delivering Best Care within the complexity of our health system is not always easy.  We would like to recognise the provision of Best Care by staff working at Sunshine Hospital ED and Sunshine Ward 2F.   We share these words sent to us by a senior staff member of Western Health.

Recently I had to spend some time in SHED which lead to an admission to 2F.  I wanted to share my experience as customer of WH- Sunshine.

Firstly let me say the treatment and care I received was unquestionable.  At no stage was I doubtful or concerned re: any decisions made in my interest.  At all times I was consulted, areas explained, and clinicians ensured I understood what was happening.

Now a lot of people may say because I am a staff member of WH, I would expect to get great care.  Maybe so, and as I stated earlier, I certainly have no complaints re: my care.

What I did not influence was the care I could see and hear being given to other patients.  Listening to all staff conversing with other patients, visitors  and other staff made me feel very proud to be part of WH.  The compassion, care and even humour was evident at all times.

The SHED was very busy (as always) during my time spent in the dept, and with all that was happening, the staff managed to remain calm, confident, and always compassionate.  Once on the ward (2F) the evidence of care and compassion continued (even in the most challenging of situations).

It is very humbling to be on the “other side”. To have an experience through the patients’ eyes can be very enlightening.  The feeling when being wheeled through the hospital, naked except for a gown and blanket can make one feel very vulnerable.  Thank goodness for the conversation and humour from the transport PSA (thanks Glenn- cath lab).

Finishing off, people are quite often quick to criticise and possibly not as quick to praise.  It’s important to know that while we can always improve, we should celebrate what we do well and be proud.

With heart felt thanks.