Every single staff member at Western Health – either directly or indirectly, whether clinical staff, non-clinical staff or volunteer – makes a contribution every day to supporting the provision of Best Care and the best experience for our patients. Compliments are real examples of our staff providing Best Care. Through our ‘compliment of the week’ we acknowledge staff who successfully translate our Vision of delivering Best Care into day-to-day behaviours.
Our vision of Best Care is to provide person-centred, co-ordinated, right and safe care for every patient, every time, everywhere. Delivering Best Care within the complexity of our health system is not always easy. We would like to recognise provision of Best Care by Lana from Community Based Rehab at Sunshine Hospital. We share the words of appreciation from a patient, reflecting the care provided during their rehab sessions.
Lana is an exceptional Occupational Therapist. She is an exemplary and outstanding asset to the Western Health Hospital. My dealings with her so far have been really wonderful. She is lovely and politely spoken. Tries to help as much as she possibly can. Not only a wonderful person but truly does an outstanding job with providing good patient service. She is caring, helpful and very pleasant in my dealings with her. I have been in and out of hospital a lot these past few years, so I can indeed say she is providing an exemplary service to her patients. Please pass on these compliments of her service to her Manager or Head of the Clinic. She is doing an Outstanding Job!