Compliment of the Week – 2 October 2020

Every single staff member at Western Health – either directly or indirectly, whether clinical staff, non-clinical staff or volunteer - makes a contribution every day to supporting the provision of Best Care and the best experience for our patients. Compliments are real examples of our staff providing Best Care. Through our 'compliment of the week' we acknowledge staff who successfully translate our Vision of delivering Best Care into day-to-day behaviours.


Our vision of Best Care is to provide person-centred, co-ordinated, right and safe care for every patient, every time, everywhere.  Delivering Best Care within the complexity of our health system is not always easy.  We would like to recognise the provision of Best Care by Western Health staff working on Sunshine Hospital Ward 2E, Oncology.  We share these words sent to us in late September by Louise, thanking Sunshine Ward 2E staff for the care they provided to her mother.

My mother, Gertude, was a patient on Sunshine Ward 2E, Oncology in September.

I just wanted to say THANK YOU you to all the docs and especially nurses who took such good care of her around the clock.

I hope you get this message – THANK YOU – YOU GUYS ARE AWESOME!

I couldn’t be near my Ma, but at least knowing that she was under the care of people who were so good to her was a huge comfort to me and the whole family.

Thank you all so, so much.

Virtual hugs from Bali – Louise