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Compliment of the Week – 19 February 2021

Every single staff member at Western Health – either directly or indirectly, whether clinical staff, non-clinical staff or volunteer - makes a contribution every day to supporting the provision of Best Care and the best experience for our patients. Compliments are real examples of our staff providing Best Care. Through our 'compliment of the week' we acknowledge staff who successfully translate our Vision of delivering Best Care into day-to-day behaviours.

 

Our vision of Best Care is to provide person-centred, co-ordinated, right and safe care for every patient, every time, everywhere.  Delivering Best Care within the complexity of our health system is not always easy.  We would like to recognise the provision of Best Care by staff working on Upper West Ward Williamstown, in addition to the kitchen and security staff at Williamstown Hospital.   We share these words sent to us by Lucie, in appreciation of the care she recently received.

I would like to express my appreciation and gratitude to each and every member of your Staff for the help given to me.

My grateful thanks to the Doctors and the Specialists of various fields who helped me make a good recovery.

To Bec, the Nurse Unit Manager, I was greatly impressed by your leadership skills, your positive attitude, and the competency you revealed by being one with your Staff. You certainly went that extra mile with your compassionate care and interest, to make me feel comfortable, when you personally attended to the changing of my room. Thank you very much. And later you even took the trouble to see me off and wish me well. Thank you

Thank you also Caroline and all the floor leaders. My thanks in particular to the very kind nurse-in-charge who noticed the difficulty I had with my hands whilst tackling my breakfast tray. He came over immediately and helped me…. even cut up my apple. Thank you.

If I were to select a group of people with the responsibility to make the world a better place, I would pick nurses like the ones I had the joy of knowing, on this ward, any time. The support and care I received were powerful, because they were given with compassion, kindness and patience, all given freely to me a complete stranger. How I wish I could make a list of all your names. You have my grateful thanks.

Also included in my ‘thank you’ are other levels of Staff – the ones who work silently behind the scenes and who also play a vital role in delivering the highest standard of care, and to make sure that everything is going fine for the patients. A very special thank you to them – the unseen but most important Kitchen Staff ….. the early morning jug of fresh drinking water always accompanied by a soft, gentle, “Good Morning, did you sleep well” ….. the mid morning and early afternoon round of tea/coffee plus a warm friendly smile that came free with the cuppa ….. the hard working cleaners who diligently scrub away to restore the shine and polish on all that was used. To all of you my very grateful thanks.

And lastly to a certain Security Officer, I am sorry we will never meet, but I wish to say that the sterling quality of your uprightness of character made a lasting impression on me. You refused my nephew the permission to visit me, mistakenly thinking he was beyond the acceptable number of visitors allowed, but once you realized your mistake, you immediately contacted him, requesting him that if he was not too far away to please return and complete his visit. That was truly good of you.

If I have omitted anyone/any group in my thank you, please pardon me. It is not intentional. Please be assured that with my grateful thanks you are also included.

With every good wish

Sincerely Yours,

Lucie