Every single staff member at Western Health – either directly or indirectly, whether clinical staff, non-clinical staff or volunteer – makes a contribution every day to supporting the provision of Best Care and the best experience for our patients. Compliments are real examples of our staff providing Best Care. Through our ‘compliment of the week’ we acknowledge staff who successfully translate our Vision of delivering Best Care into day-to-day behaviours.
Our vision of Best Care is to provide person-centred, co-ordinated, right and safe care for every patient, every time, everywhere. Delivering Best Care within the complexity of our health system is not always easy. We would like to recognise provision of Best Care by Bernie at the front reception desk at Sunshine Hospital. We share the words of appreciation from Maryanne, reflecting the care provided to her when enquiring about her mother.
The lovely Bernie at front reception went out of her way to assist me when I arrived anxiously as my mother had been admitted, with care and dedication and reassurance. She showed so much care towards me and went out of her way to assist with information/care about my mother.
Thank goodness for Bernie being at front reception, great choice.
Please acknowledge her outstanding service and more importantly her genuine care.