Every single staff member at Western Health – either directly or indirectly, whether clinical staff, non-clinical staff or volunteer - makes a contribution every day to supporting the provision of Best Care and the best experience for our patients. Compliments are real examples of our staff providing Best Care. Through our 'compliment of the week' we acknowledge staff who successfully translate our Vision of delivering Best Care into day-to-day behaviours.


Our vision of Best Care is to provide person-centred, co-ordinated, right and safe care for every patient, every time, everywhere.  Delivering Best Care within the complexity of our health system is not always easy.  We would like to recognise the provision of Best Care by the nursing staff on Ward 2A Sunshine Hospital, and in particular Maritess, for enhancing the experience for this patient through her care and empathy.  We share the words of appreciation we received from Christine.

Dear Western Health,

My mother Christine was recently an inpatient in the GEM ward at Sunshine Hospital (2H) -as a fellow health professional, I wanted to reach out to say how much my mother and I truly appreciated the care and respect she was given during her stay – the team (medical, nursing, allied health & support services) were great with communication, extremely thorough in investigations in a complex situation, and the follow-up care so far has been excellent.

Thank you again.