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COMPLIMENT OF THE WEEK – 16 APRIL 2021

Every single staff member at Western Health – either directly or indirectly, whether clinical staff, non-clinical staff or volunteer - makes a contribution every day to supporting the provision of Best Care and the best experience for our patients. Compliments are real examples of our staff providing Best Care. Through our 'compliment of the week' we acknowledge staff who successfully translate our Vision of delivering Best Care into day-to-day behaviours.

 

Our vision of Best Care is to provide person-centred, co-ordinated, right and safe care for every patient, every time, everywhere.  Delivering Best Care within the complexity of our health system is not always easy.  We would like to recognise the provision of Best Care by staff working in the Joan Kirner Hospital at Western Health.

My son, Kelifa, was born on Level 3 of the JKWCH on the 1st of March, 2021.

It was a forceps birth following my wife Muna having an episiotomy. She went to theatre and lost 3.2 litres of blood during the birth/ surgery and went straight to the ICU.

I was overwhelmed by the level of support, compassion and care provided by the nurses and midwives of Level 3 that assisted me and my son for the first two nights and then my wife when she was in the High Care Unit after leaving the ICU.

I would like to acknowledge and thank Yasmin, Sharlene (Charlie), Saskia, Rebecca, Ruby, Alex, Charlotte, Ashtyn, Natasha, Thu and Shiny. They were amazing.

When we moved to Level 7 the service was even better. I would also like to thank Jane, Norma, Kate, Jessica, Anastasia and Gabriella who did all they could to make my wife and son comfortable, give great advice and prepare Muna for discharge which she was very anxious about.

Your staff are beautiful people who care about what they do and how they do it. They were very reassuring and professional at all times and I am sure their hard work often goes unrecognised.

Please pass on my thanks and remind them that they are appreciated and admired. They are an asset to the health care profession and your hospital as a whole.