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Compliment of the week – 12 June 2020

Every single staff member at Western Health – either directly or indirectly, whether clinical staff, non-clinical staff or volunteer - makes a contribution every day to supporting the provision of Best Care and the best experience for our patients. Compliments are real examples of our staff providing Best Care. Through our 'compliment of the week' we acknowledge staff who successfully translate our Vision of delivering Best Care into day-to-day behaviours.

 

Our vision of Best Care is to provide person-centred, co-ordinated, right and safe care for every patient, every time, everywhere.  Delivering Best Care within the complexity of our health system is not always easy.  We would like to recognise the provision of Best Care by staff working in the Williamstown Hospital Aged Care Unit.

From my heart to yours I’m writing to you all with tears in my eyes and with gratefulness and gratitude for making and looking after my wonderful Greek lady who I’m lucky enough to call my mother.

Words can’t express forever I’ll be thanking you from her first night to her last night until she went home feeling the best she has ever felt.

No other hospital has taken the time or care to look and change her long list of medications.

You people are all Angels.

A zillion thanks to Doctors, Nurses, Physio, Pharmacist, Catering, Security and Cleaners from Williamstown Hospital Aged Care Unit.

Williamstown Hospital is the BEST!!!