Compliment of the Week – 12 February 2021

Every single staff member at Western Health – either directly or indirectly, whether clinical staff, non-clinical staff or volunteer - makes a contribution every day to supporting the provision of Best Care and the best experience for our patients. Compliments are real examples of our staff providing Best Care. Through our 'compliment of the week' we acknowledge staff who successfully translate our Vision of delivering Best Care into day-to-day behaviours.


Our vision of Best Care is to provide person-centred, co-ordinated, right and safe care for every patient, every time, everywhere.  Delivering Best Care within the complexity of our health system is not always easy.  We would like to recognise the provision of Best Care by staff working at Footscray Emergency Department.   We share these words sent to us by Gordon, in appreciation of the care he recently received.

HUGE thanks to doctor Yasmin and nurse Kate.  I came in after a large and peculiar bout of dizziness on Wednesday afternoon.  They were congenial, put me at ease, and were so professional.

The staff made the whole situation, which was stressful to begin with, much less so.  

I can’t thank them enough,