Every single staff member at Western Health – either directly or indirectly, whether clinical staff, non-clinical staff or volunteer - makes a contribution every day to supporting the provision of Best Care and the best experience for our patients. Compliments are real examples of our staff providing Best Care. Through our 'compliment of the week' we acknowledge staff who successfully translate our Vision of delivering Best Care into day-to-day behaviours.


Our vision of Best Care is to provide person-centred, co-ordinated, right and safe care for every patient, every time, everywhere.  Delivering Best Care within the complexity of our health system is not always easy.  We would like to recognise the provision of Best Care by the nursing staff on Ward 2A Sunshine Hospital, and in particular Maritess, for enhancing the experience for this patient through her care and empathy.  We share the words of appreciation we received from Ki Fung.

Dear Western Health,

Commendation to nurse Maritess for her friendliness and compassion.

I have visited ward 2A at Sunshine Hospital a few times and have met and conversed with numerous nurses. 

Maritess shows genuine care for the patients, every action shows her patience and consideration. It’s clear that she doesn’t view patients as just her responsibility as a nurse, but as real people who she really wants to take care of, instead of just being a job.

I would send chocolates or flowers if it wasn’t for the COVID restrictions, so I hope the hospital will reward this lovely nurse. 


Ki Fung