Every single staff member at Western Health – either directly or indirectly, whether clinical staff, non-clinical staff or volunteer - makes a contribution every day to supporting the provision of Best Care and the best experience for our patients. Compliments are real examples of our staff providing Best Care. Through our 'compliment of the week' we acknowledge staff who successfully translate our Vision of delivering Best Care into day-to-day behaviours.


Our vision of Best Care is to provide person-centred, co-ordinated, right and safe care for every patient, every time, everywhere.  Delivering Best Care within the complexity of our health system is not always easy.  We would like to recognise the provision of Best Care by the Bacchus Marsh Maternity Service, and we share the words of praise from Leonie and Mark about the care their daughter and grandson received. 


To the Midwives, Doctors and everyone who supported and cared for Mel and Loughie before, during and after the birth of their son – Thank you so much!

Your kindness combined with your skill and expertise made their experience such as positive one, and we appreciate everything you did for them.

We have one very loved baby boy and two besotted parents (and grandparents).

Best wishes to you all, never underestimate the impact you have in people’s lives and the memories they carry from the care you gave.

Leonie and Mark