Every single staff member at Western Health – either directly or indirectly, whether clinical staff, non-clinical staff or volunteer – makes a contribution every day to supporting the provision of Best Care and the best experience for our patients. Compliments are real examples of our staff providing Best Care. Through our ‘compliment of the week’ we acknowledge staff who successfully translate our Vision of delivering Best Care into day-to-day behaviours.
Our vision of Best Care is to provide person-centred, co-ordinated, right and safe care for every patient, every time, everywhere. Delivering Best Care within the complexity of our health system is not always easy. We would like to recognise provision of Best Care by the staff of the Emergency Department at Sunshine Hospital. We share the words of appreciation from Margaret, reflecting the care provided during her recent admission.
I wish to thank the hospital staff for the professional, caring and friendly assistance that I received at the Sunshine Hospital Emergency Department last Saturday. As well I have received two phone calls (one from the Fracture Clinic and one from Physiotherapy) to check on my condition, once I returned home. This level of concern for my wellbeing was very pleasing and confirms my confidence that whenever I attend Sunshine Hospital I receive the best of care.