Best Care Assessment

Western Health’s NSQHS Standard Accreditation Survey, 2-6 March 2020.

Western Health participated in an organisation wide Accreditation against the eight National Safety and Quality Health Service (NSQHS) Standards from March 2nd – March 6th, 2020. Western Health received the final Accreditation report from ACHS in May 2020. The report highlights the achievements of Western Health with all nine assessors conveying their positive feedback in relation to our services, advising we have met all of the requirements for continued Accreditation, with no formal recommendations made.

The primary aim of the eight NSQHS Standards (2nd Edition) is to protect the public from harm and improve the quality of health care.

The ACHS Accreditation report reflects that Western Health has been successful with translating knowledge of Best Care from Board to Ward, and the Live Best Care approach has been broadly adopted at point of care. 

The positive feedback received from the assessors is recognition of the continued dedication of Western Health staff and volunteers to provide Best Care for our community.  Western Health staff and volunteers should be very proud. 

Click here to view a video of Russell Harrison reflecting on the successful Accreditation period.

The ACHS Final Report of Western Health’s assessment against the NSQHS Standards (2nd Edition) can be viewed at this link.

Learn about WH Practice against the Standards

Click on the following eight Standard logos or names to learn about WH Practice against the Standards

The Clinical Governance Standard aims to ensure that there are systems in place within health service organisations to maintain and improve the reliability, safety and quality of health care.

The Clinical Governance Standard supports the ‘Pillars’ of our Best Care Framework … the quality systems that support our staff to lead, drive and create Best Care.

Click on the logo to view a one minute overview video on this Standard.

Click on this link to access the Pre-Assessment Summary against this Standard

Click on the picture below to access a short video from Russell Harrison, CEO on our approach to Clinical Governance (Best Care) at Western Health

Library …  Click here to view a library of key documents and links to information aligned with this Standard

The above can be accessed from the computers provided within Western Health hospitals and remotely using Citrix. 

The Partnering with Consumers Standard aims to ensure that consumers are partners in the design, deliver and evaluation of healthcare systems and services, and that consumers, carers and/or their family are supported to be partners in their own care.

The Partnering with Consumers Standard supports the ‘Pillars’ of our Best Care Framework … the quality systems that support our staff to lead, drive and create Best Care.

Click on the logo to view a one minute overview video on this Standard.

Click on this link to access the Pre-Assessment Summary against this Standard

The NSQHS Standard on Partnering with Consumers is aligned with the ‘Patient First’ focus within Western Health’s Best Care Framework

Click on the picture below to see a short video from a patient and family member on their experience of care and the importance of partnerships.

 

 

Library …  Click here to view a library of key documents and links to information aligned with this Standard

The above can be accessed from the computers provided within Western Health hospitals and remotely using Citrix. 

The Preventing and Controlling Healthcare-Associated Infection Standard aims to reduce the risk of patients getting preventable healthcare-associated infections, manage infections effectively if they occur, and limit the development of antimicrobial resistance through the appropriate prescribing and use of antimicrobials.

The Preventing and Controlling Healthcare-Associated Infection Standard supports Western Health to provide Safe Care.

Click on the logo to view a one minute overview video on this Standard.

Click on this link to access the Pre-Assessment Summary against this Standard

The NSQHS Standard on Healthcare-Associated Infection is aligned with the domain of Safe Care in Western Health’s Best Care Framework.

Click on the picture below to see a short video on how we live Safe Care at Western Health.

Library …  Click here to view a library of key documents and links to information aligned with this Standard

The above can be accessed from the computers provided within Western Health hospitals and remotely using Citrix. 

The Medication Safety Standard aims to ensure that clinicians safely prescribe, dispense and administer appropriate medicines, and monitor medicine use. It also aims to ensure that consumers are informed about medicines, and understand their own medicine needs and risks.

The Medication Safety Standard supports Western Health to provide Safe Care.

Click on the logo to view a one minute overview video on this Standard.

Click on this link to access the Pre-Assessment Summary against this Standard

The NSQHS Standard on Medication Safety is aligned with the domain of Safe Care in Western Health’s Best Care Framework.

Click on the picture below to see a short video on how we live Safe Care at Western Health.

Library ..Click here to view a library of key documents and links to information aligned with this Standard

The above can be accessed from the computers provided within Western Health hospitals and remotely using Citrix. 

The Comprehensive Care Standard aims to ensure that consumers receive comprehensive health care that meets their individual needs, and that considers the impact of their health issues on their life and wellbeing. It also aims to ensure that risks to patients during health care are minimised and managed through targeted strategies.

The Comprehensive Care Standard supports Western Health to provide Person-Centred Care.

Click on the logo to view a one minute overview video on this Standard.

Click on this link to access the Pre-Assessment Summary against this Standard

The NSQHS Standard on Comprehensive Care is aligned with the domain of Person-Centred Care in Western Health’s Best Care Framework.

Click on the picture below to see a short video on how we live Person-Centred Care at Western Health.

Library …  Click here to view a library of key documents and links to information aligned with this Standard

The above can be accessed from the computers provided within Western Health hospitals and remotely using Citrix. 

The Communicating for Safety Standard aims to ensure that there is effective communication between patients, carers and families, multi-disciplinary teams and clinicians, and across the health service organisation, to support continuous, co-ordinated and safe care for patients.

The Communicating for Safety Standard supports Western Health to provide Co-ordinated Care.

Click on the logo to view a one minute overview video on this Standard.

Click on this link to access the Pre-Assessment Summary against this Standard

The NSQHS Standard on Communicating for Safety is aligned with the domain of Co-ordinated Care in Western Health’s Best Care Framework.

Click on the picture below to see a short video on how we live Co-ordinated Care at Western Health.

Library …  Click here to view a library of key documents and links to information aligned with this Standard

The above can be accessed from the computers provided within Western Health hospitals and remotely using Citrix. 

The Blood Management Standard aims to ensure that patients’ own blood is safely and appropriately managed, and that any blood and blood products that patients receive are safe and appropriate.

The Blood Management Standard supports Western Health to provide Right Care.

Click on the logo to view a one minute overview video on this Standard.

Click on this link to access the Pre-Assessment Summary against this Standard

The NSQHS Standard on Blood Management is aligned with the domain of Right Care in Western Health’s Best Care Framework.

Click on the picture below to see a short video on how we live Right Care at Western Health.

Library …  Click here to view a library of key documents and links to information aligned with this Standard

The above can be accessed from the computers provided within Western Health hospitals and remotely using Citrix. 

The Recognising and Responding to Acute Deterioration Standard aims to ensure that acute deterioration in a patient’s physical, mental or cognitive condition is recognised promptly and appropriate action is taken.

The Recognising and Responding to Acute Deterioration Standard supports Western Health to provide Safe Care.

Click on the logo to view a one minute overview video on one aspect of this Standard – mental state deterioration

Click on this link to access the Pre-Assessment Summary against this Standard

The NSQHS Standard on Acute Deterioration is aligned with the domain of Safe Care in Western Health’s Best Care Framework.

Click on the picture below to see a short video on how we live Safe Care at Western Health.

Library …  Click here to view a library of key documents and links to information aligned with this Standard

The above can be accessed from the computers provided within Western Health hospitals and remotely using Citrix.