Front Line Staff

Best Care is provided by front-line staff (including volunteers) who are engaged in and committed to providing Best Care for each patient, every day, every time.

You are at the heart of Best Care, with your practices and behaviours having a direct impact on patient experience and/or patient outcomes.

Staff focused on Best Care are compassionate and respectful, as well as skilled, competent and professional.

Delivering Best Care when you are busy and under significant pressure can be challenging, but also very rewarding when you make a positive difference to a patient and their family.

What this means to me as a staff member every day is that I:

  • demonstrate person-centred care by communicating with patients and their families and being sensitive to their needs and preferences
  • demonstrate co-ordinated care by being an active team player and looking for ways to do things better
  • demonstrate right care by being competent in what I do and committed to doing my best
  • demonstrate safe care by keeping patients from harm 

To provide best care…

  1. I communicate with patients and their families and am sensitive to their needs & preferences
  2. I am an active team player and look for ways to do things better
  3. I am competent in what I do and motivated to provide the best care and services possible
  4. I keep patients from harm

COMPLIMENT OF THE WEEK – 27 May 2022

We would like to recognise provision of Best Care by the Palliative Care Consultancy Service at Sunshine Hospital

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COMPLIMENT OF THE WEEK – 20 May 2022

We would like to recognise provision of Best Care by the Surgical Services Manager - Simone Cooley and team.

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COMPLIMENT OF THE WEEK – 13 May 2022

We would like to recognise provision of Best Care by the HITH staff

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COMPLIMENT OF THE WEEK – 5 May 2022

We would like to recognise provision of Best Care by the staff of 2A and 2F at Sunshine Hospital

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COMPLIMENT OF THE WEEK – 29 April 2022

We would like to recognise provision of Best Care by the staff of the Emergency Department and JKWC at Sunshine Hospital

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COMPLIMENT OF THE WEEK – 22 April 2022

We would like to recognise provision of Best Care by Lana from Community Based Rehab at Sunshine Hospital

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COMPLIMENT OF THE WEEK – 15 April 2022

We would like to recognise provision of Best Care by the staff of the Birthing Suite, JKWC at Sunshine Hospital

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COMPLIMENT OF THE WEEK – 8 April 2022

We would like to recognise provision of Best Care by the staff of the Emergency Department at Williamstown Hospital

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COMPLIMENT OF THE WEEK – 1 April 2022

We would like to recognise provision of Best Care by the staff of the Emergency Department at Sunshine Hospital

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COMPLIMENT OF THE WEEK – 25 March 2022

We would like to recognise provision of Best Care by the staff of 2E at Footscray Hospital

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COMPLIMENT OF THE WEEK – 18 March 2022

We would like to recognise provision of Best Care by Bernie at the front reception desk at Sunshine Hospital

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COMPLIMENT OF THE WEEK – 11 March 2022

We would like to recognise provision of Best Care by Aneta from Food Services at Sunshine Hospital

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