Best Care is provided by front-line staff (including volunteers) who are engaged in and committed to providing Best Care for each patient, every day, every time.

You are at the heart of Best Care, with your practices and behaviours having a direct impact on patient experience and/or patient outcomes.

Staff focused on Best Care are compassionate and respectful, as well as skilled, competent and professional.

Delivering Best Care when you are busy and under significant pressure can be challenging, but also very rewarding when you make a positive difference to a patient and their family.

What this means to me as a staff member every day is that I:

• demonstrate person-centred care by communicating with patients and their families and being sensitive to their needs and preferences
• demonstrate co-ordinated care by being an active team player and looking for ways to do things better
• demonstrate right care by being competent in what I do and committed to doing my best
• demonstrate safe care by keeping patients from harm