Front Line Staff

Best Care is provided by front-line staff (including volunteers) who are engaged in and committed to providing Best Care for each patient, every day, every time.

You are at the heart of Best Care, with your practices and behaviours having a direct impact on patient experience and/or patient outcomes.

Staff focused on Best Care are compassionate and respectful, as well as skilled, competent and professional.

Delivering Best Care when you are busy and under significant pressure can be challenging, but also very rewarding when you make a positive difference to a patient and their family.

What this means to me as a staff member every day is that I:

  • demonstrate person-centred care by communicating with patients and their families and being sensitive to their needs and preferences
  • demonstrate co-ordinated care by being an active team player and looking for ways to do things better
  • demonstrate right care by being competent in what I do and committed to doing my best
  • demonstrate safe care by keeping patients from harm 

To provide best care…

  1. I communicate with patients and their families and am sensitive to their needs & preferences
  2. I am an active team player and look for ways to do things better
  3. I am competent in what I do and motivated to provide the best care and services possible
  4. I keep patients from harm

Compliment of the Week – 19 February 2021

Every single staff member at Western Health – either directly or indirectly, whether clinical staff, non-clinical staff or volunteer - makes a contribution every day to supporting the provision of Best Care and the best experience for our patients. Compliments are real examples of our staff providing Best Care. Through our 'compliment of the week' we acknowledge staff who successfully translate our Vision of delivering Best Care into day-to-day behaviours.

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Compliment of the Week – 12 February 2021

Every single staff member at Western Health – either directly or indirectly, whether clinical staff, non-clinical staff or volunteer - makes a contribution every day to supporting the provision of Best Care and the best experience for our patients. Compliments are real examples of our staff providing Best Care. Through our 'compliment of the week' we acknowledge staff who successfully translate our Vision of delivering Best Care into day-to-day behaviours.

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Compliment of the Week – 5 February 2021

Every single staff member at Western Health – either directly or indirectly, whether clinical staff, non-clinical staff or volunteer - makes a contribution every day to supporting the provision of Best Care and the best experience for our patients. Compliments are real examples of our staff providing Best Care. Through our 'compliment of the week' we acknowledge staff who successfully translate our Vision of delivering Best Care into day-to-day behaviours.

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Compliment of the Week – 29 January 2021

Every single staff member at Western Health – either directly or indirectly, whether clinical staff, non-clinical staff or volunteer - makes a contribution every day to supporting the provision of Best Care and the best experience for our patients. Compliments are real examples of our staff providing Best Care. Through our 'compliment of the week' we acknowledge staff who successfully translate our Vision of delivering Best Care into day-to-day behaviours.

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Compliment of the Week – 22 January 2021

Every single staff member at Western Health – either directly or indirectly, whether clinical staff, non-clinical staff or volunteer - makes a contribution every day to supporting the provision of Best Care and the best experience for our patients. Compliments are real examples of our staff providing Best Care. Through our 'compliment of the week' we acknowledge staff who successfully translate our Vision of delivering Best Care into day-to-day behaviours.

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Compliment of the Week – 15 January 2021

Every single staff member at Western Health – either directly or indirectly, whether clinical staff, non-clinical staff or volunteer - makes a contribution every day to supporting the provision of Best Care and the best experience for our patients. Compliments are real examples of our staff providing Best Care. Through our 'compliment of the week' we acknowledge staff who successfully translate our Vision of delivering Best Care into day-to-day behaviours.

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Compliment of the Week – 8 January 2021

Every single staff member at Western Health – either directly or indirectly, whether clinical staff, non-clinical staff or volunteer - makes a contribution every day to supporting the provision of Best Care and the best experience for our patients. Compliments are real examples of our staff providing Best Care. Through our 'compliment of the week' we acknowledge staff who successfully translate our Vision of delivering Best Care into day-to-day behaviours.

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Compliment of the Week – 18 December 2020

Every single staff member at Western Health – either directly or indirectly, whether clinical staff, non-clinical staff or volunteer - makes a contribution every day to supporting the provision of Best Care and the best experience for our patients. Compliments are real examples of our staff providing Best Care. Through our 'compliment of the week' we acknowledge staff who successfully translate our Vision of delivering Best Care into day-to-day behaviours.

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Western Health Quality Account 2019-20

At Western Health we are committed to quality care that is safe, person-centred, right and co-ordinated – we are committed to Best Care.  Our Quality Account outlines how Western Health - in partnership with our patients, their families and carers; building on the strengths of our clinical and health support staff; and supported by managers, the Executive and the Board - continues to strive for our vision of Best Care. 

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Compliment of the Week – 4 December 2020

Every single staff member at Western Health – either directly or indirectly, whether clinical staff, non-clinical staff or volunteer - makes a contribution every day to supporting the provision of Best Care and the best experience for our patients. Compliments are real examples of our staff providing Best Care. Through our 'compliment of the week' we acknowledge staff who successfully translate our Vision of delivering Best Care into day-to-day behaviours.

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Compliment of the Week – 27 November 2020

Every single staff member at Western Health – either directly or indirectly, whether clinical staff, non-clinical staff or volunteer - makes a contribution every day to supporting the provision of Best Care and the best experience for our patients. Compliments are real examples of our staff providing Best Care. Through our 'compliment of the week' we acknowledge staff who successfully translate our Vision of delivering Best Care into day-to-day behaviours.

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CALD Assist app – a valuable tool for COVID-19 screening

Western Health's free CALD Assist app, which supports communication between health care workers and people from non-English speaking communities, is now available for COVID-19 screening.

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